Faq's
FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is MITHWISH BEAUTY & WELLNESS?
MITHWISH BEAUTY & WELLNESS is a multi-brand online beauty, skincare, wellness and personal-care store offering products from various brands.
2. Do you sell genuine products?
Yes. We aim to provide authentic products sourced through our business supply channels. Product packaging and availability may vary by brand.
3. How can I place an order?
Simply select your desired product, add it to your cart, proceed to checkout, enter your delivery details and complete the payment.
4. What payment methods are available?
We accept the payment methods displayed at checkout. Available options may include UPI, debit/credit cards, net banking and other supported payment methods.
5. How long does delivery take?
Orders are generally processed within 1β3 business days and standard delivery usually takes approximately 3β7 business days after dispatch. Delivery times may vary depending on your location and courier service.
6. How can I track my order?
Once your order is dispatched, tracking details may be shared through the contact information provided during checkout.
7. Can I cancel my order?
Cancellation requests should be made before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.
8. Can I return or exchange a product?
Returns and exchanges are subject to our Returns & Exchanges Policy. Generally, opened or used beauty, skincare and personal-care products cannot be returned.
9. What if I receive a damaged or wrong product?
Please contact us within 24 hours of delivery with your order number and clear photographs/videos of the package and product. We will review the issue and provide an appropriate resolution if the claim is approved.
10. Are shipping charges applicable?
Shipping charges, if applicable, will be displayed at checkout before you complete your order. Promotional free-shipping offers may be available from time to time.
11. Can I change my delivery address after placing an order?
Please contact us as soon as possible. Address changes may be possible only if the order has not yet been dispatched.
12. What should I do if my order is delayed?
Delivery may occasionally be delayed due to courier issues, weather, holidays or other unforeseen circumstances. Contact us with your order number and we will assist you.
13. Are all products eligible for return?
No. Opened, used or products with broken seals are generally not eligible for return. Please read our Returns & Exchanges Policy before placing an order.
14. How can I contact MITHWISH BEAUTY & WELLNESS?
π§ Email: mithwishbeauty@gmail.com
π Phone: +91 98982 66422
π Address: Sargasan, Gandhinagar, Gujarat β 382421, India
Weβre always happy to help! π